Technical assistance

PRESTOAssist

In the interests of quality service to our customers we have created  PRESTOAssist, a package of technical assistance, which gives you access to additional benefits, including:

• Remote analysisof any reported errors within 24 hours, and their solutionwithin a maximum of three days
• Automatic updating ofany purchased systems to the latest versions;at least three times a year at no additional cost
• Extension of the period of system calibration
• Updatingofsecurity keys (e-certificates);twice a year
• Discountofup to 50% on additional IdeaSystem services

Helpdesk

For all of our customers we offer professional and reliable services, including:

• 24-hour ability to report failures and problems by internet
• Online ability to monitor the status of reported problems
• Online ability to monitor the status of individual orders, including payment status
• Access to an FAQ database