Technical assistance

PRESTOAssist

In the interests of quality service to our customers we have created  PRESTOAssist, a package of technical assistance, which gives you access to additional benefits, including:

  • Remote analysisof any reported errors within 24 hours, and their solutionwithin a maximum of three days
  • Automatic updating ofany purchased systems to the latest versions;at least three times a year at no additional cost
  • Extension of the period of system calibration
  • Updatingofsecurity keys (e-certificates);twice a year
  • Discountofup to 50% on additional IdeaSystem services

Helpdesk

For all of our customers we offer professional and reliable services, including:

  • 24-hour ability to report failures and problems by internet
  • Online ability to monitor the status of reported problems
  • Online ability to monitor the status of individual orders, including payment status
  • Access to an FAQ database